The balance between firmness and love brings change in others. When we want to bring about change in others, we speak with firmness. But sometimes this firmness takes on the form of rudeness because we don't make an attempt at combining it with the right attitude of love and good wishes. We need to be firm when we have to work with our authority. But along with it we need to pay special attention to be gentle and sweet while administering our authority. When we take care of this we will be able to bring about the desired result.
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